My system hangs when I disconnect the DataVault
Check to see if the Green LED light is still flashing.
If you disconnect the DataVault
when data is transferring, your system may lock up and data
loss can occur. Always check that DataVault is not transferring
data before disconnecting it.
Follow the proper procedure to
disconnect DataVault from the system
If DataVault is not properly disconnected from the system, the
system may lock up or data loss can occur. Please use the following
steps.
Windows
A. Close any open files or programs (including any open windows
on those programs) to ensure that the drive is not in use.
B. On the right hand side of the taskbar, locate the Unplug or
Eject Hardware icon.
If the Unplug or Eject Hardware icon is
present:
1. Right-click the Unplug or Eject Hardware icon, highlight your
drive and then click Safely Remove.
OR
2. Double-click the Unplug or Eject Hardware icon.
3. Click the device component listed for your drive and click the
Stop button.
Macintosh
A. Check that the drive is not in use.
B. Click the drive icon and then drag it onto the trash.
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