FAT32 is pre-loaded onto your DataVault portable drive, but Windows XP won’t read your disk. This likely occurs because your version of XP uses the NTFS format, which is incompatible with FAT32.

This problem can occur when you are trying to transfer files from a computer with Windows 98/2000 or older operating system to a computer with XP or new O/S.

Solution:
Use the “convert” utility to convert FAT32 to an NTFS format.

To fix:

1) Click Start, click Run, type cmd, and then press ENTER
2) Type: chkdsk <volume letter of your DataVault drive>: /F
Type “y” wherever you are asked if you want to continue
You will get a series of statistics about the volume
3) Type convert <volume letter of your DataVault drive>: /fs:ntfs /v
Note: You may receive request for volume label. Hit return and ignore error message. You should be able to see contents of your portable DataVault using Windows.